Legal & compliance
Privacy Policy
Last updated: 17 October 2026
The short version
We collect only what we need to respond to your enquiry and run this site properly: your name, contact details, and whatever you choose to share about your situation when you book a call, message us, or fill in a form. We never sell your data, and we only share it with the specific tools we use to run this business (like Calendly for bookings), not with advertisers or third-party marketers.
Who we are
New Life Europe is a personal international mobility guidance service. For any question about this policy or your data, contact us at contact@newlifeeurope.com. Under GDPR, this makes us the “data controller” for the personal data described below.
What data we collect, and why
Your name, email address, and the details you choose to share about your situation, collected so we can respond to your enquiry. Legal basis: your consent, given by submitting the form.
Your name, email, and phone number, collected via Calendly (a third-party booking tool) to schedule and manage your appointment. Legal basis: taking steps to enter into a service agreement at your request.
Basic analytics data (pages visited, general location by country, device type) if you’ve consented to analytics cookies, to help us understand and improve the site. Legal basis: your consent.
We also count how many pages are viewed each hour, together with the page address and the website the visitor came from. This uses no cookies, and we do not store your IP address or any identifier that could point to you. We use it to keep the site running and to notice sudden surges in traffic. Legal basis: our legitimate interest in running and protecting the site.
We do not collect any special category data (health, religion, immigration status, etc.) through the site itself. If you choose to share such details during a consultation call, that information is used solely to provide you with relevant guidance and is not stored beyond what’s reasonably needed for that purpose.
Cookies and similar technologies
We set no cookies until you choose. Your choice is saved in your browser. If you accept analytics, we use Google Analytics and Metricool to see how the site is used. Our Cookie Policy lists everything stored on your device and lets you change your mind at any time.
Who we share data with
We use a small number of third-party tools to run this business, and your data may pass through them:
- Calendly, to manage call bookings
- Analytics providers (Google Analytics and Metricool), if you’ve consented to analytics cookies
- Email provider, to receive and respond to enquiries
- Google Translate, only if you choose a language other than English in our language picker
- Website hosting and security providers, to deliver and protect this site
Each of these providers has its own privacy policy governing how they handle data on their platforms. We do not sell, rent, or share your data with advertisers or data brokers.
How long we keep your data
We keep enquiry and booking data for as long as reasonably needed to provide our service and respond to you, and no longer than 24 months from your last contact with us unless you become an ongoing client, in which case standard business record-keeping periods apply. You can request deletion at any time, see your rights below. Your cookie choice stays in your browser until you change it or clear your browser data. The anonymous hourly page counts are deleted after 8 days.
Your rights under GDPR
If you’re in the EU or UK, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict or object to how we process your data
- Data portability, receiving your data in a portable format
- Withdraw consent at any time, where we rely on consent as our legal basis
- Lodge a complaint with your local data protection authority if you believe your rights have been violated
To exercise any of these rights, contact us at contact@newlifeeurope.com. We’ll respond within 30 days.
Your rights in other countries
If you live outside the EU and UK, you also have the rights your local law gives you. Contact us first at contact@newlifeeurope.com.
Canada
Under PIPEDA and provincial laws, including Quebec’s Law 25 and the personal information protection acts of Alberta and British Columbia, you can ask to see and correct your information, withdraw your consent and challenge how we handle your information. You can also complain to the Office of the Privacy Commissioner of Canada or your provincial regulator. We send marketing emails only with your consent, and every one of them can be unsubscribed from.
United States
If you live in a state with a privacy law, such as California, Colorado, Connecticut, Virginia or Texas, you may have the right to know what personal information we collect, and to access, correct, delete and receive a copy of it. In the past 12 months we have collected identifiers (name, email address, IP address), the content of messages you sent us, and, if you accepted analytics, internet activity on this site. We do not sell personal information and we do not share it for cross-context behavioral advertising. If we decline a request, you can appeal by replying to our response.
Australia
Under the Privacy Act 1988 and the Australian Privacy Principles, you can ask to access and correct your information. If we cannot resolve a complaint, you can contact the Office of the Australian Information Commissioner.
United Arab Emirates
Under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can ask to access, correct, erase or restrict the use of your information, object to its processing and withdraw your consent. You can also contact the UAE Data Office.
Everywhere else
We respect the rights your local data protection law gives you, for example under Brazil’s LGPD, South Africa’s POPIA or India’s DPDP Act. Tell us what you need and we will help.
International data transfers
Some of the third-party tools we use (such as Calendly, Google and Metricool) may process data outside the EU/UK. Where this happens, those providers maintain their own compliance mechanisms (such as Standard Contractual Clauses) for lawful international transfer. Review their individual privacy policies for specifics.
Children
Our service is for adults planning a move. We do not knowingly collect personal information from children, and our website is not intended for anyone under 16.
Links to other websites
Our website links to other websites, such as Calendly, YouTube, TikTok and Instagram. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Significant changes will be noted clearly on this page.
Contact us
Questions about this policy or your data? Contact us at contact@newlifeeurope.com.
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